HOUSE OF WELLNESS
Private Policy
Updated on 14th Oct, 2026
At House of Wellness, we value your trust and are committed to respecting and protecting your privacy.
Whether you're exploring our website, becoming a member, shopping The Boutique, subscribing to our emails, or applying to join our Brand Ambassador community, we believe you deserve to understand how your personal information is collected, used, and protected.
This Privacy Policy explains how House of Wellness ("we," "us," or "our") handles personal information in connection with our website, digital platform, products, memberships, and related services.
By using our website, you acknowledge the information provided in this Privacy Policy. Where required by law, we will request your consent before collecting or using personal information for specific purposes.
1. Information We Collect
We collect personal information that you voluntarily provide when interacting with House of Wellness, as well as certain technical information generated when you use our website.
Depending on how you interact with the House, this may include:
Personal Information
Full name.
Email address.
Telephone number, when provided.
Billing and shipping addresses.
Country or general location.
Account registration information.
Membership Information
When you create an account or purchase a membership, we may collect information relating to your subscription, including:
Membership plan and status.
Subscription and renewal dates.
Purchase and transaction history.
Account preferences.
Information needed to provide access to membership content.
Payment Information
Payments may be processed through secure third-party payment providers.
These providers may collect payment card information and other details necessary to complete transactions.
House of Wellness may receive transaction confirmations, payment status, billing information, and limited payment method details.
We do not intend to collect or store complete payment card numbers or card security codes directly through our website.
Brand Ambassador Applications
When you apply to become a House of Wellness Brand Ambassador, we may collect:
Name and contact information.
Social media usernames and profile links.
Information about your content and audience.
Your interests, background, and reasons for applying.
Information you voluntarily provide in your application.
If accepted, we may also collect information needed to administer referral commissions, ambassador benefits, and payments.
Communications
We may retain information you provide when contacting us, submitting inquiries, responding to surveys, or communicating with our team.
Technical and Website Usage Information
Depending on our website configuration and the technologies in use, information collected automatically may include:
IP address.
Browser type.
Device type.
Pages visited.
Referral sources.
General geographic information.
Website interaction and performance data.
Cookie identifiers and similar technical information.
2. How We Use Your Information
We use personal information for legitimate business purposes connected to operating and improving House of Wellness.
These purposes may include:
Creating and managing membership accounts.
Providing access to The Method and other membership content.
Processing orders, subscriptions, and payments.
Managing membership renewals and cancellations.
Delivering physical and digital products.
Responding to questions and customer service requests.
Reviewing Brand Ambassador applications.
Administering ambassador relationships, referral codes, and commissions.
Sending transactional emails and service announcements.
Delivering newsletters and promotional communications where permitted.
Improving website functionality and user experience.
Understanding how visitors interact with our platform.
Preventing fraud and unauthorized account access.
Maintaining records and complying with applicable legal obligations.
We will not use personal information for materially unrelated purposes without an appropriate legal basis or additional consent where required.
3. Email Subscriptions and Marketing Communications
When you subscribe to the House of Wellness email list, you may receive communications about:
New educational content and resources.
Updates from inside the House.
Membership offerings and announcements.
New products and collections.
Special promotions and community news.
Brand updates and upcoming opportunities.
Where required, we obtain consent before sending promotional emails.
You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.
Unsubscribing from marketing emails will not necessarily stop essential transactional communications relating to your account, orders, payments, or membership.
We do not sell our email subscriber lists to third parties.
4. Memberships and Member Information
When you join House of Wellness, certain personal information is required to establish and maintain your membership.
This information allows us to:
Identify your account.
Provide access to purchased content.
Manage subscriptions and renewals.
Communicate important membership information.
Assist with technical or account-related issues.
Membership information is accessible only to authorized parties who require it for legitimate operational purposes.
We do not publicly display members' personal information without an appropriate basis or permission.
5. Health-Related Information
House of Wellness provides educational content related to nourishment, mindset, nervous system support, mindfulness, and personal development.
Our general membership is not intended to function as a medical record system.
We do not require members to provide medical diagnoses or detailed health histories to access general educational content.
However, you may voluntarily share personal experiences or health-related information when contacting us, submitting testimonials, participating in community features, or communicating with our team.
We recognize that health-related information can be particularly sensitive.
Where such information is collected, we will handle it with appropriate care, limit its use to relevant purposes, and apply any additional protections required by applicable privacy laws.
Please avoid submitting sensitive medical information through general contact forms or public community areas unless specifically requested through an appropriate process.
6. The Boutique and Online Purchases
When purchasing products directly from House of Wellness, we may collect information necessary to process and fulfill your order.
This may include your name, contact information, shipping address, order details, and transaction information.
We may share necessary information with payment processors, shipping providers, and fulfillment partners to complete your purchase.
Where The Boutique links to independent retailers, those businesses are responsible for their own collection and processing of personal information.
We encourage you to review the privacy policies of third-party retailers before completing a purchase.
7. Brand Ambassador Program
Information submitted through the Brand Ambassador application process is used to assess eligibility, evaluate alignment with our brand, and communicate with applicants.
If an applicant is accepted, we may use additional information to administer the program, track referrals, calculate commissions, provide benefits, and manage collaborations.
Application information is not publicly shared simply because an application has been submitted.
We may retain application records for a reasonable period for program administration, recordkeeping, and legitimate business purposes.
Applicants may contact us regarding their personal information and applicable privacy rights.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, improve performance, and understand visitor activity.
Depending on the technologies enabled, cookies may include:
Essential Cookies
Necessary for core website functions such as security, account access, shopping carts, and checkout.
Analytics Cookies
Used to understand website traffic, visitor interactions, and overall website performance.
Preference Cookies
Used to remember certain website settings or user preferences.
Marketing Cookies
If enabled, these may be used to measure advertising performance or provide more relevant promotional content.
You may be able to manage certain cookies through our website's cookie preferences interface or your browser settings.
Where legally required, non-essential cookies and tracking technologies will be used only after obtaining the appropriate consent.
Disabling certain cookies may affect some website features.
9. Third-Party Service Providers
House of Wellness may use trusted third-party service providers to operate its website and deliver its services.
These may include providers responsible for:
Website hosting and e-commerce functionality.
Payment processing.
Email marketing and communications.
Website analytics.
Shipping and order fulfillment.
Membership administration.
Fraud prevention and security.
Customer support and technical services.
We share only the information reasonably necessary for the relevant service or another lawful purpose.
Service providers are expected to handle personal information in accordance with applicable privacy and security requirements.
House of Wellness does not sell personal information in exchange for money.
If we engage in advertising or data-sharing activities that are legally classified as a sale or sharing of personal information, we will provide any required disclosures and privacy choices.
10. International Data Transfers
House of Wellness may serve customers and members in multiple countries.
Our website and third-party service providers may process or store personal information outside your country of residence, including in Canada, the United States, or other jurisdictions.
Privacy laws and government access rules may differ between countries.
Where required, we will implement appropriate safeguards for international transfers and provide relevant information about these arrangements.
11. How We Protect Your Information
We take reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse, and loss.
These measures may include the use of reputable service providers, secure payment processing, access controls, and appropriate account security practices.
However, no online platform or method of electronic transmission can be guaranteed to be completely secure.
If a privacy or security incident occurs, we will assess the circumstances and provide notifications to affected individuals or authorities where required by applicable law.
12. How Long We Retain Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and complying with legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
For example:
Membership records may be retained while an account is active and for an appropriate period afterward.
Purchase and transaction records may be retained to satisfy accounting, tax, and legal requirements.
Marketing subscription information may be retained until you unsubscribe or request deletion, subject to necessary suppression