Refund & Cancellation Policy
HOUSE OF WELLNESS
Updated on 14th Oct, 2026
At House of Wellness, we believe in providing a transparent and straightforward experience for our members and customers.
Please review this Refund & Cancellation Policy before purchasing a membership, digital resource, or physical product through our website.
This policy applies to purchases made directly through House of Wellness and should be read alongside our Terms & Conditions.
1. Membership Subscriptions
House of Wellness offers monthly and annual memberships that provide access to The Method, Coaching Room, Kitchen, Mindfulness Studio, Guest Room, and other designated membership content.
By purchasing a membership, you acknowledge and agree to the following terms.
1.1 All Membership Payments Are Non-Refundable
All monthly and annual membership payments are final and non-refundable, except where a refund is required by applicable law.
This includes:
Initial membership payments.
Monthly subscription renewals.
Annual subscription renewals.
Partially used membership periods.
Memberships that have not been actively used.
Unused access to programs, educational content, or other membership features.
Choosing not to access or use your membership does not entitle you to a refund.
We do not offer prorated refunds for unused portions of a membership period, except where required by applicable law.
1.2 Membership Cancellation
You may cancel your House of Wellness membership at any time.
Cancellation prevents your subscription from automatically renewing at the end of your current paid billing period.
Cancelling your membership does not result in a refund of payments already processed.
To avoid being charged for your next billing period, you must complete your cancellation before your next scheduled renewal.
1.3 Access After Cancellation
When you cancel your membership, you will continue to have access to your membership content and benefits until the end of your current paid billing period.
For example:
Monthly Membership: If you cancel halfway through your monthly billing period, you will retain access until that period ends.
Annual Membership: If you cancel before your annual membership expires, you will retain access until the end of your paid annual term.
Once your paid membership period expires, access to members-only content, programs, and resources will end unless you renew your subscription.
1.4 Automatic Membership Renewals
House of Wellness memberships automatically renew according to the billing frequency selected at checkout unless cancelled.
By subscribing, you authorize recurring charges to your selected payment method.
The applicable subscription price, billing frequency, and renewal terms will be displayed before purchase.
It is your responsibility to manage your subscription and cancel before your next renewal if you do not wish to continue.
Any required renewal notices, cancellation rights, and consumer protections will be provided in accordance with applicable law.
1.5 How to Cancel Your Membership
You can cancel your membership through the subscription management options available in your account, where supported.
If you experience difficulty cancelling, please contact us at:
Include the email address associated with your membership so we can assist you.
We recommend retaining your cancellation confirmation for your records.
2. Digital Products and Educational Resources
House of Wellness may offer digital products, including downloadable guides, educational resources, worksheets, programs, and other digital materials.
Unless otherwise stated at checkout, purchases of digital products are considered final once access or delivery has been provided.
We do not offer refunds for digital products due to change of mind, failure to download or use the materials, or personal dissatisfaction with the content, except where required by applicable law.
If you experience a technical issue that prevents you from accessing a purchased digital product, please contact us so we can investigate and provide an appropriate resolution.
Nothing in this section limits applicable statutory rights relating to defective digital content or digital services.
3. The Boutique: Physical Products
The Boutique features products sold directly by House of Wellness, along with curated recommendations and products offered by independent third-party retailers.
3.1 All House of Wellness Products Are Final Sale
All physical products purchased directly from House of Wellness are final sale.
We do not accept returns, exchanges, or refunds for:
Change of mind.
Personal preference.
Incorrect purchases made by the customer.
Products that have been opened or used.
Products that a customer no longer wishes to keep.
This policy applies to all House of Wellness branded products, including our personal-care products and future physical product collections.
3.2 Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at info@houseofwellness.co as soon as reasonably possible.
Please include:
Your order number.
A description of the issue.
Photographs of the product and packaging, where applicable.
We will review your concern and provide an appropriate resolution in accordance with applicable consumer protection laws.
Depending on the circumstances and applicable legal requirements, this may include a replacement, refund, or another appropriate remedy.
Our final-sale policy does not exclude or restrict statutory rights relating to defective, damaged, or incorrectly supplied products.
3.3 Shipping and Delivery
Shipping fees are generally non-refundable once an order has been fulfilled, except where required by law or where a refund is otherwise owed due to an issue for which House of Wellness is responsible.
Customers are responsible for providing accurate shipping and delivery information.
If an order cannot be delivered due to incorrect information provided by the customer, additional delivery charges may apply.
Any delivery disputes or failures will be handled in accordance with applicable consumer protection laws.
4. Third-Party and Affiliate Products
The Boutique may feature products sold through independent brands, retailers, or affiliate partners.
Purchases made through third-party websites are subject to the refund, return, cancellation, and shipping policies of the respective retailer.
House of Wellness does not directly process refunds or returns for purchases completed through independent third-party retailers.
Customers should contact the retailer responsible for the transaction for assistance.
5. Promotional Offers and Discount Codes
House of Wellness may occasionally offer promotional pricing, membership discounts, or Brand Ambassador discount codes.
Unless otherwise stated:
Discounts cannot be applied retroactively to completed purchases.
Promotional offers cannot be exchanged for cash.
Discount codes may have eligibility requirements or expiration dates.
Purchases made using discount codes remain subject to this Refund & Cancellation Policy.
Discounted membership payments and renewals are non-refundable, except where required by applicable law.
6. Billing Errors and Unauthorized Transactions
If you believe you have been charged incorrectly, charged more than once, or charged for a transaction you did not authorize, please contact us at info@houseofwellness.co.
We will investigate the issue and correct verified billing errors.
Nothing in this policy restricts your legal rights to dispute unauthorized or incorrect transactions with your payment provider.
7. Changes to Memberships or Services
House of Wellness may periodically update, reorganize, or modify its membership content, programs, and features.
We aim to maintain the quality and overall value of the membership experience.
If a material change significantly affects the services purchased, we will provide appropriate notice and any remedies required by applicable law.
8. Consumer Rights
This policy is intended to establish clear expectations regarding membership cancellations, digital purchases, and physical product sales.
However, nothing in this Refund & Cancellation Policy excludes, limits, or overrides any consumer rights or remedies that cannot legally be waived.
Where applicable consumer protection laws require refunds, cancellation rights, replacements, or other remedies, those legal requirements will take precedence over this policy.
9. Changes to This Policy
House of Wellness reserves the right to update this Refund & Cancellation Policy to reflect changes to our services, business practices, or legal obligations.
The most current version will be published on our website with an updated revision date.
Material changes affecting existing purchases or subscriptions will be communicated where required by law.
10. Contact Us
If you have questions about a purchase, membership cancellation, or this policy, please contact:
House of Wellness
Email: info@houseofwellness.co
Website: www.houseofwellness.co
We aim to address customer inquiries fairly and in a timely manner.
By purchasing a membership or product from House of Wellness, you acknowledge that you have reviewed this Refund & Cancellation Policy, subject to your applicable consumer rights.